After initial contact by email, phone or online application and before the start of consistent cleaning services, we want to meet our clients personally. We look forward to building trusting relationships with those we are going to do business with, and there is no better way than meeting face to face. We want to know our customers and what’s important to them, in order to understand fully the dynamics of their home. Starting off on the right foot is pivotal in being able to address our customers” unique personal needs.

An appointment is booked through our office to preview customer homes for consistent revolving residential cleaning services with our free, in-home consultation. The consultation only takes about 15 minutes. We allow for more time depending on the individual client’s needs. We want to be available to answer any questions, taking notes as we go, so we understand the full scope of work required to meet expectations.

Within 24 business hours our office will provide a written estimate sent by email, outlining the cleaning services requested, and instructions on how we onboard new customers. We also include a copy of our welcome letter helping new clients navigate how to prepare for service. Customers then approve or decline the quote.

Once the quote is approved, we have a streamlined system for onboarding new customers. Customers receive all necessary forms via email.

Welcome Letter

Welcome letter will ensure a high-quality, mutually respectful working relationship. This guidelines provides full transparency of all company policies and procedures, including the company's cancellation policies.

Payment Methods

Payment methods: cash, check or zelle. All receipts will be sent to the customer's email.

Customer Intake Form

The client intake form must be completed before the service begins. This form allows the client to provide us with any additional details that may have been missed during the in-home consultation. This form helps ensure our office has all the pertinent information about the customer’s home so we can provide the most consistent cleaning service possible.