How It Works

1. Meet & Greet!

After initial contact by email, phone or online application and before the start of consistent cleaning services, we want to meet our clients personally. We look forward to building trusting relationships with those we are going to do business with, and there is no better way than meeting face to face. We want to know our customers and what’s important to them, in order to understand fully the dynamics of their home. Starting off on the right foot is pivotal in being able to address our customers” unique personal needs.
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2. Free In-Home or Virtual Consultation!

An appointment is booked through our office to preview customer homes for consistent revolving residential cleaning services with our free, in-home consultation. The consultation only takes about 15 minutes. We allow for more time depending on the individual client’s needs. We want to be available to answer any questions, taking notes as we go, so we understand the full scope of work required to meet expectations.
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3. Quote!

Within 24 business hours our office will provide a written estimate sent by email, outlining the cleaning services requested, and instructions on how we onboard new customers. We also include a copy of our welcome letter helping new clients navigate how to prepare for service. Customers then approve or decline the quote.
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4. Onboarding New Customers!

Once the quote is approved, we have a streamlined system for onboarding new customers. Customers receive all necessary forms via email.
Welcome Letter
Welcome letter will ensure a high-quality, mutually respectful working relationship. This guidelines provides full transparency of all company policies and procedures, including the company's cancellation policies.
Payment Methods
Payment methods: cash, check or zelle. All receipts will be sent to the customer's email.
Customer Intake Form
The client intake form must be completed before the service begins. This form allows the client to provide us with any additional details that may have been missed during the in-home consultation. This form helps ensure our office has all the pertinent information about the customer’s home so we can provide the most consistent cleaning service possible.

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5. Building the Client Databases!

Once the onboarding paperwork is ready, we begin work on creating a database for our revolving service customers, documenting any special needs or requirements. The notes include instructions for pets, access information, required special cleaners, and outlines areas of the home that may require extra attention or need to be avoided to get the job done.
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6. The Inicial Cleaning!

An initial cleaning is scheduled with one of our teams of residential cleaning experts. Once the service is booked, you will receive the next steps and all information you need to know in the days before your appointment and you will also receive your welcome box.
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7. Revolving Services Begins!

After the first appointment we always follow-up with the new client to collect feedback. This helps our office to make any adjustments necessary for future appointments. We then assign a day, time, and house cleaner for the customer for the revolving weekly, bi-weekly, or monthly service they chose.
Revolving service customers receive text and email reminders of all upcoming house cleaning appointments indicating who their assigned house cleaner is and arrival and departure times.
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8. Feedback!

Within 48 hours one of our home management experts will contact you by phone or email to follow up on your revolvig cleaning services, this will help us maintain quality and also adjust future services according to your impressions. You will also be invited to leave a review of the service we provide.
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